Medical Virtual Assistant and healthcare revenue cycle professional with more than two years of experience supporting U.S. healthcare operations. In my current role, I manage more than 600 commercial healthcare accounts, conduct approximately 20 payer follow-ups daily, and complete over 150 insurance eligibility verifications weekly.
I collected more than $180,000 in overdue payments within my first three months, contributed to an 18% reduction in claim denials, and helped reduce duplicate follow-ups by 40% through accurate documentation and organized account management.
My experience includes insurance eligibility and benefits verification, healthcare accounts receivable, claim-status research, denial and rejection follow-up, payment-posting support, appointment coordination, billing inquiries, and patient and provider communication.
I have worked with ImagineSoftware, LuminX, ECHS, AV Web Admin, Availity, NaviNet, UnitedHealthcare Provider Portal, CMS and Medicare systems, ECHO Health, Cigna for Providers, and Meritain Health. I am also comfortable using Five9, Avaya, Microsoft 365, Google Workspace, and secure remote-work systems.
I maintain detailed account notes, communicate professionally with patients, providers, and insurance representatives, and follow HIPAA and patient-confidentiality requirements. I have a quiet home office with dual monitors, a professional headset, reliable primary internet, and backup connectivity.
I am seeking part-time remote opportunities as a Medical Virtual Assistant, Insurance Verification Specialist, Healthcare Accounts Receivable Specialist, Medical Billing Assistant, or Patient Coordinator.
Verified
