Technical Skills
1. Experienced in managing reservations and guest communication through Airbnb, VRBO, and -----------.
2. Property Management Systems (PMS): Familiar with coordinating bookings, availability, and guest information using property management software.
3. Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Outlook.
4. Google Workspace: Experienced with Google Drive, Docs, Sheets, and Slides.
5. Email & Messaging Management: Skilled in handling high-volume guest inquiries across multiple platforms while maintaining prompt response times.
Administrative Skills
1. Reservation Management: Managing bookings, modifications, cancellations, and guest information across multiple booking platforms.
2. Guest Communication: Providing timely responses to inquiries, check-in/check-out instructions, and resolving guest concerns professionally.
3. Calendar & Availability Management: Coordinating property calendars to prevent double bookings and ensure accurate availability.
4. Issue Coordination: Working with housekeeping, maintenance, and operations teams to resolve guest issues efficiently.
5. Documentation & Record Keeping: Maintaining accurate booking records, guest requests, and operational reports.
Soft Skills
1. Excellent Communication: Professional and friendly communication with guests and tea-----------mbers.
2. Attention to Detail: Ensuring booking accuracy and delivering a seamless guest experience.
3. Problem Solving: Quickly resolving guest concerns while maintaining high customer satisfaction.
4. Time Management: Effectively managing multiple properties, reservations, and guest requests simultaneously.
5. Adaptability & Teamwork: Thrives in a fast-paced environment and collaborates effectively with cross-functional teams.
Specialized Skills
* OTA Platform Management: Hands-on experience using Airbnb, VRBO, and ----------- to manage listings, reservations, pricing updates, and guest support.
* Guest Relations & Hospitality: Experienced in delivering exceptional customer service, handling escalations, coordinating refunds when appropriate, and ensuring positive guest experiences throughout the booking lifecycle.
* Knowledge in bookkeeping role: AP/AR - used QBO, APPFOLIO and ASANA
