I am an experienced BPO professional with over 6 years of leadership in operations, specializing in team supervision, performance analysis, and client reporting. My background includes managing multiple accounts, guiding agents and team leaders, and using tools like Five9, Trackdrive, Zoho, Microsoft Office, and Google Sheets to ensure smooth operations and accurate reporting. I also have hands-on experience in quality monitoring, troubleshooting CRM tools, and process improvement.
I want to be known as a dependable, results-driven worker who is committed to quality, growth, and continuous learning. I take pride in being adaptable, detail-oriented, and someone who brings a proactive and supportive attitude to every task. Whether in operations or QA, I aim to contribute value by combining my technical skills with a strong understanding of team dynamics and customer experience.
