A dedicated and strategic multi-faceted customer service representative with over five (5) years of diverse experience in healthcare insurance, e-commerce, marketing, sales, and retail. Proficient in troubleshoooting issues related to cloudbased applications as a technical support for SaaS products. Skilled in providing support via chat, email and phones. Comitted to delivering outstanding customer experiences. I'm detail-oriented and a great multi-tasker looking for a challenging role to exploit my skills and expertise.