A dedicated and customer-focused Customer Service Representative with experience handling both inbound and outbound calls. Skilled in providing excellent customer support, resolving issues efficiently, and maintaining positive relationships with clients. Strong communication and problem-solving abilities, with a proven track record of meeting and exceeding customer satisfaction goals. Adept at handling high call volumes, processing orders, and providing accurate information to ensure a seamless customer experience.
Key Skills:
?? Effective communication and active listening
?? Problem-solving and conflict resolution
?? Handling inbound and outbound calls professionally
?? Customer relationship management
?? Multitasking and time management
?? Data entry and record-keeping
?? Sales and upselling techniques
?? Proficiency in CRM and call center software
