Experienced Customer Service and Sales Support professional with over 4 years in fast-paced eCommerce and BPO environments. Skilled in handling high-volume customer interactions across email, chat, and phone, consistently managing 200–300+ emails and 60+ calls per day. Proficient in CRM platforms including Shopify, Zendesk, Gorgias, and HubSpot. Proven track record of maintaining 98%+ QA scores and 100% customer satisfaction while supporting order management, refunds, escalations, and sales-related tasks. Adaptable, detail-oriented, and committed to delivering efficient, high-quality customer experiences.
