Dedicated Technical Support professional with over 10 years of experience supporting US-based SaaS, Fintech, and Telco companies. Expert in managing high-volume ticket queues (Salesforce/JIRA) and maintaining 95%+ KPI standards. Proven track record in transition leadership, SME coaching, and streamlining complex technical workflows for US Telecommunications, Property Management software, and Payroll software. I help businesses reduce churn through elite technical troubleshooting and empathetic customer service.
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