I have over a year of hands-on experience using Customer Relations Management systems as part of my role as a Marketing and Tour Representative at Excel Global Travel and Tour Holidays. In this position, I regularly manage and update client records through CRM tools like Microsoft Office tools, Excel Worksheet, Excel Spreadsheet, Email and Business suite ensuring all booking information, communication logs, and customer preferences were accurately documented. This allowed me to personalize services and follow-ups based on client history and travel interests.
During my time as a Frontline Travel Reservation and Ticketing Staff at the same company, I utilized the same system tools to log all reservations, track documentation, and ensure clients received timely updates on their itineraries. I also documented clients feedback to support service improvements and maintain consistent communication standards.
My daily tasks included sending personalized email confirmations, booking reminders, and thank you messages all automated or manually managed through Emails, Business suite , Instagram, Facebook ----------- . I also collaborated with the marketing team to generate and execute
promotional campaigns tailored to different client segments and trends.
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