I am a dedicated Customer Support Specialist and Virtual Assistant with nearly 6 years of remote work experience in customer service, email and chat support, technical troubleshooting, billing concerns, dispute resolution, and administrative support.
I have handled customer interactions across voice, email, and chat channels, ensuring fast resolutions, excellent service, and strong customer satisfaction. My background includes supporting Amazon customers with order placements, replacements, refunds, and price matching, as well as assisting Synchrony cardholders with billing inquiries, payment concerns, and dispute processing.
I am experienced in managing customer concerns with professionalism, empathy, and efficiency while maintaining performance metrics and service quality standards. I am highly organized, detail-oriented, and proactive in handling follow-ups, calendar management, appointment scheduling, and administrative tasks that help businesses run smoothly.
Although I am transitioning deeper into the Virtual Assistant industry, I bring strong remote work discipline, problem-solving skills, and a customer-first mindset. I am committed to being a reliable long-term tea-----------mber who helps businesses grow through excellent support and dependable execution.
Skills I Offer:• Customer Service• Email Support• Chat Support• Technical Support• CRM Management• Zendesk• GoHighLevel• Billing & Dispute Resolution• Order Processing• Refund Handling• Data Entry• Appointment Scheduling• Calendar Management• Administrative Support• E-commerce Support• Microsoft Office• Google Workspace• Attention to Detail• Strong Communication• Time Management
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