Results-driven Operations Leader with over 10 years of experience in the BPO industry, specializing in operations management, team leadership, and process improvement. Proven track record in driving performance, optimizing workflows, and delivering high levels of customer satisfaction while managing multiple teams and client relationships.
Skilled in coaching and developing leaders, implementing data-driven strategies, and ensuring consistent achievement of KPIs and business objectives. Certified in Lean Six Sigma (Green Belt and Yellow Belt), with a strong focus on continuous improvement, operational excellence, and efficiency.
A strategic thinker and effective communicator.
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