I have experience as a Customer Service Representative handling U.S.-based healthcare insurance accounts, specifically Cigna and HealthSpring. In this role, I managed inbound calls and assisted healthcare providers with their day-to-day inquiries. My responsibilities included verifying patient eligibility and benefits, checking claims status, reviewing authorization and referral requests, and providing accurate information regarding insurance coverage. I also have experience in credentialing support, including verifying provider participation status with insurance companies and assisting with credentialing-related inquiries. Through these experiences, I developed strong communication, problem-solving, and customer service skills while ensuring accurate and efficient support for healthcare providers.
