I had been in the BPO industry for a little over 6 years. I did transcriptions and proofreading. Additionally, I have experienced taking in from regular phone calls, chats, and emails, to escalations, and approve of discounts and refunds as a CSR III. I have experienced doing daily and/or monthly productivity reports. I had been a part of a quality assurance team for a US based food delivery service company. I am flexible and good at adapting to change and making the best out of everything. If you are looking for one, I am here to help.
