I am an experienced E-commerce Virtual Assistant with over 4 years of experience in customer support, data entry, and back-office operations. I specialize in handling email and chat support, order processing, chargeback and dispute management, and maintaining accurate customer and financial records.
I have worked with various tools such as Shopify, Gorgias, SAP, Google Workspace, and CRM systems to support daily business operations efficiently. I am highly detail-oriented and capable of managing large volumes of data while ensuring accuracy and organization.
My experience includes resolving customer concerns, processing refunds and returns, investigating chargebacks, and supporting bookkeeping tasks such as journals and financial documentation. I am also skilled in multitasking, time management, and working in fast-paced remote environments.
I am reliable, proactive, and committed to helping businesses improve customer satisfaction and streamline their operations.
