I am a highly motivated and results-oriented business analyst with 5+ years of experience in the contact center industry, specializing in workforce management. I have a proven track record of identifying business needs, analyzing data, and developing solutions that improve efficiency, reduce costs, and achieve business goals.
My skills include:
Business Needs Assessment
Data Analysis
Real-time Metrics Tracking
Identifying Performance Gaps
Staffing Optimization
Issue Diagnosis
I am passionate about bridging the gap between business and technology. I am also a skilled communicator and have a strong ability to build relationships with stakeholders.
In my previous role at Concentrix, I was responsible for business needs assessment and data analysis. I also have experience in workforce management, having worked as a Workforce Analyst at Quantrics.
I am a graduate of the University of Nueva Caceres with a Bachelor of Laws degree. I also hold a Bachelor of Hotel and Restaurant Management degree from the University of Saint Anthony.
I am currently seeking a challenging and rewarding opportunity where I can use my skills and experience to make a positive impact.
