I am a Document Controller with over 12 years of professional experience in document management, records control, ISO 9001:2015 compliance, quality auditing, administrative support, and customer service within regulated environments.
Currently at Batangas Medical Center, I manage document control systems across multiple departments, ensuring the accuracy, confidentiality, accessibility, and traceability of medical and administrative records. I support the organization's ISO 9001:2015 Quality Management System through document control, audit preparation, corrective action monitoring, and cross-functional coordination to ensure compliance with quality standards.
In addition to my document control responsibilities, I serve as an Ad Hoc (BAC) Bid Award Committee Secretariat, where I prepare and manage procurement documents, coordinate with end-users and suppliers, monitor compliance with procurement requirements, and maintain accurate records throughout the procurement process.
I also have experience providing Email and Chat Support with One Source Process, a firm specializing in Apostille and Red Ribbon document processing. I manage high volumes of client inquiries through email and live chat, provide accurate information on document processing requirements and application status, resolve customer concerns, and escalate complex cases when necessary. I am committed to delivering professional, timely, and customer-focused support while maintaining confidentiality and accuracy.
As an Internal Quality Auditor, I conduct internal process audits, prepare audit reports, monitor corrective actions, and support successful external ISO audits through organized documentation and effective follow-up.
My core competencies include Document Control, Records Management, ISO 9001:2015 Compliance, Internal Quality Auditing, Procurement Documentation, BAC Secretariat Support, Administrative Support, Email & Chat Support, Customer Service, Records Management, Data Entry, Microsoft Office, Google Workspace, Compliance Monitoring, and Confidential Records Management.
I am recognized for my strong attention to detail, organizational skills, integrity, adaptability, and ability to manage multiple priorities while maintaining accuracy, professionalism, and confidentiality. I am always eager to contribute to organizations that value quality, operational excellence, and exceptional client service.
