I am dedicated and skilled professional with experience in Quality Assurance, Technical Support, and Project Coordination. I have a proven track record in manual testing, creating test cases, and ensuring the quality of software products. With proficiency in using Freshdesk for troubleshooting and providing customer assistance, I excel in problem-solving and resolving technical issues efficiently. As a Project Coordinator, I have expertise in Agile project management, creating SLA agreements, managing project timelines, and designing wireframes/prototypes for system development. Additionally, I have strong database management skills using MySQL and experience in customizing HR and payroll systems, ensuring seamless collaboration between developers and QA teams. Passionate about delivering results and optimizing processes for enhanced productivity and client satisfaction.
