Customer Support Specialist | Versatile Administrative Support with HR Experience| Certified Bookkeeper | Exceeding Expectations, One Interaction at a Time.
Are you searching for a dedicated, detail-oriented Virtual Assistant to streamline your operations, elevate customer satisfaction, and provide expert HR support? Your search ends here! I offer a wide range of services to streamline your operations, enhance customer satisfaction, and provide expert HR support. With years of experience, I bring a wealth of knowledge and the skills necessary to drive success and exceed expectations.
Services I Offer:
Customer Support Excellence
Professional Email and Chat Support
Building Strong Customer Relationships
Expert in Shopify Fulfillment, Collaborations, Refunds & Chargebacks
Crafting Engaging Discount Codes
Social Media Management & Response
Creating SOPs to Enhance Customer Service Processes
HR & Administrative Expertise
Developing Comprehensive Standard Operating Procedures (SOPs)
Writing Clear and Effective Employee Handbooks
Recruitment Coordination (Job Posts, Candidate Screening)
Accurate Payroll Processing
Bookkeeping Proficiency: Certified in Xero & QuickBooks Online
Efficient Executive Assistance
Team Scheduling and Calendar Management
Organizing and Managing Meetings and Workflows
Tools I Master:
Customer Service Platforms:Zendesk, Re:amaze, AfterShip, Order Desk, Klaviyo, Meta for Business, Trustpilot, Shopify, Printful, Printify, Gelato, Stripe, Klarna, PayPal.
Administrative Tools:Google Workspace, Slack, Notion, Asana, Trello, Miro, Canva, Loom, Calendly, Zapier, MS 365Bookkeeping Software:Certified in Xero & QuickBooks Online (QBO)
Why Choose Me?
Proven Expertise: Passed Upwork Skill Certifications for Customer Service.
E-commerce Specialist: 5+ years working with Shopify and e-commerce businesses.
Dependable & Timely: On-time delivery with a commitment to quality and transparency.
Versatile Professional: From customer support to HR and executive tasks, I adapt seamlessly to your business needs.
Executive-Level Insight: Experience supporting a Head of Growth in a tech company, balancing sales and administrative duties effectively.
Let’s work together to enhance your business operations and exceed customer expectations!
Contact me today to discuss how I can support your goals.
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