To obtain a position in a highly professional environment with a team of employees in a work atmosphere that allows me to contribute to my strong leadership, creativity, problem-solving and retention skills.
I have 10 years' worth experience in customer service. 3 years as an Agent, 3 years as a Subject Matter Expert and 4 years as a Team Leader. I worked as relocation specialist handling multiple hotels and properties mainly channeled from Expedia, -----------, Travelocity, -----------, CheapTickets, AARP and etc. Part of a Team of Property specialist which has expertise of the following:
Guest Communication:
- Look for Alternative Property
- Resolve high-level situations fast and efficiently
- Professional Communication
- Check-in Process
- Maintenance Requests
- Offer extensions
- Altering reservations
- On-time checkouts
