As a Customer Service Team Leader, I oversee and support my team in delivering exceptional customer service through various channels, including email, text, and our online platform. My main goal is to ensure the team consistently meets performance targets while providing top-notch support. I lead and mentor customer support agents, offering guidance and training to maintain consistent performance. I also handle customer inquiries, ensuring timely and accurate responses to foster customer satisfaction. By monitoring performance, providing feedback, and coaching tea-----------mbers, I improve interactions and resolution times. I work closely with other teams to address customer concerns and enhance the overall experience. I track key performance indicators (KPIs) to evaluate and improve service effectiveness, while ensuring strict adherence to company policies and service level agreements (SLAs). Ultimately, I am committed to creating a customer-first environment that enables our team to consistently exceed expectations and deliver the highest quality support.
