I am a dedicated Customer Service Representative with a strong background in providing exceptional support and creating positive customer experiences. Experienced in using CRM tools such as Freshdesk and Oracle to manage customer interactions, resolve concerns efficiently, and maintain accurate records. Knowledgeable in order tracking, monitoring shipment statuses, and coordinating with relevant departments to ensure timely and accurate order fulfillment. Highly organized, detail-oriented, and committed to delivering excellent customer service.
