Hi! I'm Maria, an experienced E-commerce Virtual Assistant who helps Shopify businesses deliver exceptional customer service while keeping daily operations organized and running smoothly.
I have over 14 years of customer service experience, including more than 2 years supporting Shopify stores. I help e-commerce businesses provide excellent customer experiences by managing customer inquiries, processing orders, resolving issues, and ensuring customers receive timely and professional support.
Here's how I can support your business:
• Order Management (Order Tracking, Order Updates, and Order Changes)
• Customer Support via Email and Social Media
• Shipping and Delivery Inquiries
• Refunds, Returns, and Replacements
• Shopify Store Support
• Customer Account Management
• Ticket Management
• Administrative Support
My responsibilities include:
• Responding to customer inquiries through Zendesk and Meta (Facebook and Instagram DMs)
• Assisting customers with pre-purchase questions, product inquiries, delivery updates, refunds, replacements, and general support
• Following company SOPs and using macros correctly
• Coordinating with internal teams to resolve customer concerns
• Managing workflows, tagging tickets accurately, and following up on pending cases
• Escalating urgent or complex issues when necessary
Tools I use:
• Shopify
• Zendesk
• Freshdesk
• Meta Business Suite (Facebook & Instagram)
• Slack
• Notion
• Gmail
• Microsoft Office
• ChatGPT and other AI productivity tools
Why work with me?
I believe great customer service is about more than answering questions. It's about creating a positive experience that builds trust and keeps customers coming back. I am reliable, organized, detail-oriented, and committed to providing professional support while helping your business run efficiently.
I'm ready to become a dependable member of your team and help your Shopify store deliver an outstanding customer experience.
Verified
