I am a well-rounded Short-Term Rental (STR) Operations Associate with 2 years of hands-on experience in managing the dynamic needs of STR properties. I specialise in handling guest concerns, troubleshooting operational issues, and coordinating with vendors and trades to ensure seamless property management. Additionally, I manage financial aspects of bookings, prepare monthly financial reports, and process invoices with precision and efficiency.
With over a year of experience as an Operations Staff at an ESL company, I successfully oversaw the day-to-day operations of a team of 100+ employees, including managing their schedules and ensuring smooth workflows.
I bring strong Excel skills for organising and analysing work data, along with a solid background in CRM platforms, particularly HubSpot, to streamline operations and enhance client relationships.
I thrive in fast-paced environments, adapt quickly to challenges, and am committed to delivering exceptional operational support that drives results.
