Guest Services Professional with extensive experience in the hospitality industry, specializing in delivering exceptional guest experiences in remote environments. Skilled in handling guest inquiries, resolving issues efficiently, and ensuring a seamless and positive customer journey. Adept at using multiple communication channels, including email, chat, and phone, to respond promptly and effectively to guest needs.
Detail-oriented and highly organized, with the ability to multitask in fast-paced virtual settings while maintaining service quality. Strong interpersonal and problem-solving abilities, supported by a solid understanding of guest satisfaction principles. Committed to maintaining high standards of service excellence and adapting to the evolving demands of remote customer service.
Here are some of the PMS software I used:
* GUESTY
* GuestPoint
* ZeeVou
* LittleHotelier
* Tokeet
* Hostify
* ResMAx
* RMS
* Hostaway
* Cloudbeds
Verified
