A highly experienced Customer Service Professional with 22 years in the BPO industry, specializing in team management, sales, business development, administrative, fraud detection, and dispute resolution. Skilled in client acquisition and customer experience leadership. Adept at fraud detection and claims operations, having worked with Wells Fargo, Alorica, Accenture, Convergys, and Teletech in key roles. Strong leadership and mentorship skills, with a track record of enhancing team performance and customer satisfaction. Currently pursuing a Juris Doctor (Law) degree to expand my knowledge in legal compliance, contract review, and risk assessment. At the -----------nt, while seeking full-time remote employment, I am working as a freelance legal adviser and contract reviewer, assisting clients with case filing and legal matters.
