Hi! I'm Leenard, an Executive Assistant and Virtual Assistant based in San Pedro, Laguna, Philippines.
I have 7+ years of combined experience in BPO operations, technical support, and research — and I'm looking for a long-term remote role where I can genuinely contribute, not just complete tasks.
Here's what I can take off your plate:
· Email & Calendar Management — inbox organization, scheduling, follow-ups, and making sure nothing falls through the cracks
· Data Entry & Reporting — Advanced Excel dashboards, Google Sheets, KPI tracking, and clean structured data
· SOP & Process Documentation — I'm ISO 9001:2015 trained and I write clear, practical process guides
· CRM Management — HubSpot, Salesforce, AWD, and Watson; I keep your records accurate and your pipeline moving
· Research & Reports — Library Science degree + years of applied research across multiple industries
· Customer & Escalation Support — 5+ years in high-volume insurance BPO; I handle difficult situations calmly and professionally
· Insurance VA — policy support, compliance documentation, and escalation handling for life insurance clients
Tools I'm comfortable with:
Google Workspace · Microsoft Office · HubSpot · Salesforce · Notion · ClickUp · Canva · Calendly · Slack · Zoom · Verint · Amazon Workspace · Citrix
A little more about me:
I'm a Licensed Librarian (PRC #-----------), ISO 9001:2015 trained, and Advanced Excel certified. I've spent the last 5 years as a Business Unit Supervisor managing a team of 10–15 CSRs in a US-based life insurance account — so I understand what high-standard, high-accountability work looks like.
I'm reliable, I communicate clearly, and I follow through — every time.
Available for full-time or part-time remote work · UTC+8 · Open to long-term partnerships
