-Familiar with IT service management tools and ticketing systems
-Good working knowledge on service desk ticketing system (ServiceNow), IP telephony system, email, online chat, service support process, and SLA.
-Demonstrative experience in Python Programming
-Hands on Experience in Regular Expressions
-Experience in different kinds of testing such as User Acceptance Testing (UAT), Unit Testing, System Testing
-Well informed in version control: Git
-Hands-on experience with Windows, Linux Operating Systems
-Client facing integrations
-RestfulAPI
-Basic HTML, CSS, JavaScript
