Customer Relations Specialist with extensive experience in e-commerce, retail, claims management, and customer service. Proficient in platforms like Shopify, Amazon, and eBay, and skilled in tools such as Zendesk, Gorgias, and Salesforce. Experienced in processing refunds, replacements, damaged or missing items, and handling courier claims. Known for streamlining workflows, improving team efficiency, and delivering exceptional support. A proactive, solutions-oriented professional committed to building strong customer relationships and supporting smooth, efficient operations.
