8 Years of (Non-Voice) Customer and Technical Service experience.
Supervisor with proven expertise in employee training and staff management honed at Bayview Technologies Inc. Excels in conflict resolution and multitasking, significantly enhancing team productivity and customer satisfaction. Skilled in computer navigation and effective communication.
SKILLS:
- Handling escalations
- Agent training/onboarding
- Outstanding Customer Service
- Excellent Communication Skills
- Problem-solving / Decision Making
- Basic troubleshooting/Reproducing technical issues (Tier 1 technical support)
- Typing Skills (80-100 WPM)
Tools/Software Familiarity
- Confluence (JIRA), Zendesk
- Slack, Skype, Zoom, ----------- (Communication)
- Google Workspace
- Team viewer
I would appreciate discussing remote freelance and contract opportunities with your company.
I appreciate your consideration
