I embarked on my professional journey in 2012 as a Customer Service Representative, gaining valuable experience in the financial industry and Business Process Outsourcing (BPO) sector. Over the years, I’ve honed my skills and expertise in customer service, likely mastering communication, problem-solving, and relationship-building skills.
In 2019, I was promoted to a Quality Role my primary responsibility was to ensure all outputs were met and everyone is calibrated. Soon, I transitioned into an Operations Lead role, taking on the responsibility of managing a team. I focus on wearable technology, indicating a keen interest in emerging technologies and their applications in consumer products. My current role is Operations Manager, my primary responsibilities are People management, stakeholder management, Internal finance Processed creation, and Innovation in a diverse world of Cloud Services deals with compliance. My career trajectory showcases a progression from frontline customer service roles to leadership positions, demonstrating my dedication to personal and professional growth.
