I have over six years of experience as a customer service representative, including more than three years with Telus and three years with Teleperformance. I began my journey in the BPO industry in 2019 and have since gained expertise in various roles. These include billing chat support for Comcast, hotel reservations for Hilton Hotels, sales support for Internet Essentials Xfinity, customer service for Smile Direct Club, and billing support for Zynga Games, assisting players via email, chat, and phone. Through these roles, I have honed my skills and consistently delivered quality service, which has helped me identify opportunities for improvement and innovation.
In addition to customer service, I have developed proficiency with essential tools like Salesforce and Helpshift, gaining valuable experience in email marketing and support platforms.
I am also highly skilled in administrative tasks, including managing emails, responding to chat inquiries, and ensuring effective communication. My ability to handle tasks efficiently and with attention to detail allows me to excel in a fast-paced environment.
I am adaptable and flexible with assigned tasks, ensuring I meet expectations and deadlines without fail. You can count on me to approach every responsibility with dedication and a positive attitude. I thrive on being resourceful and require minimal supervision to complete my work. If there is a need to learn a new system or tool, I am a quick learner and will commit to mastering it promptly. My goal is to contribute meaningfully and ensure that my efforts add value to any team I am part of.
