A dedicated and results-driven professional with extensive experience in the call center industry, specializing in customer service and beneficiary support. Skilled in handling high-volume interactions with empathy, efficiency, and professionalism, ensuring customer satisfaction while resolving concerns in a timely manner. Proven ability to communicate clearly, manage complex inquiries, and build positive relationships with clients and beneficiaries. Adaptable, detail-oriented, and committed to delivering high-quality service in fast-paced environments while maintaining accuracy and confidentiality.
