Dynamic and results-oriented customer support professional with extensive experience in chat support, inbound and outbound call handling, and content moderation. As a team leader, I successfully managed and coached a team of 32 agents, achieving key performance metrics and cultivating a motivated, high-performing team. Skilled in problem resolution, effective communication, and delivering exceptional customer experiences. Adept at driving productivity, maintaining quality standards, and thriving in fast-paced, goal-driven environments.
