Detail-oriented healthcare professional with over 6 years of experience in prior authorization, quality assurance, and team leadership within the healthcare and BPO industries. Proven track record of handling high-volume case workloads (50+ cases daily) while maintaining 95%+ quality scores. Skilled in insurance verification, clinical documentation review, and process improvement, with strong expertise in coaching, auditing, and operational support. Highly adaptable to both patient-facing and administrative roles, including virtual assistance, QA analysis, and team leadership.
