As a highly motivated and versatile customer service professional, I bring over 8 years of experience in diverse industries, with a strong focus on healthcare and telecommunications. My career began as a Credit Controller and quickly progressed to a Quality Analyst, and then a Healthcare Customer Service Representative, where I developed a deep understanding of patient care, HIPAA compliance, and EHR systems. I am passionate about improving customer experiences and adept at handling high volumes of inquiries, managing complex issues, and delivering empathetic solutions. I am skilled in active listening, problem-solving, and building strong, lasting relationships with clients. With experience working with clients from the UK, EU, and US, I can adapt to various cultural contexts and work effectively under pressure. I aim to be recognized as a reliable and dedicated worker, always striving to exceed client expectations and deliver exceptional results.
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