I am an experienced and results-driven customer service professional with over two years of experience, supported by a solid background in fraud analysis and a strong academic foundation as a 4th-year Psychology student. I completed a psychology internship where I gained hands-on experience in client assessments, data analysis, and team collaboration. Through my internship, I developed strong organizational and problem-solving skills, working with diverse populations and applying psychological theories to real-world tasks. I have successfully managed multiple responsibilities, including coordinating tasks, tracking project progress, and ensuring clear communication across tea-----------mbers. My ability to assist in project execution, analyze data, and provide logistical support has been key in delivering outcomes efficiently. I am confident that my skills in data interpretation, project tracking, and team collaboration will allow me to contribute effectively to the success of any project. I am eager to leverage my organizational skills, attention to detail, and proactive mindset to support project teams and drive successful outcomes.
In my role as a Voice Customer Service Representative, I assisted guests with inquiries related to resort services, reservations, lift tickets, and ski rentals, ensuring a seamless experience. I handled high-pressure situations and consistently met guest expectations while maintaining professionalism.
I also have five months of experience as a Shopper Service Representative, where I supported personal shoppers, tracked performance metrics, and communicated directly with customers regarding cancellations, reschedules, and order updates. This role helped me develop strong multitasking and problem-solving skills.
As a Fraud Analyst, I spent over a year and a half analyzing transactions to detect fraud and prevent financial losses. I resolved fraud-related inquiries with sensitivity and professionalism, combining customer service skills with analytical thinking to protect both the company and clients.
I am proficient in Google applications, MS Excel, and MS Office tools, and am always eager to learn new systems to improve operational efficiency.
With my diverse experience, strong work ethic, and passion for delivering top-tier service, I am confident in my ability to drive positive outcomes and contribute meaningfully to any team.
