Results-driven professional with over 6 years of experience in workforce management, real-time analysis (RTA), compliance, data analysis, and virtual assistance. Proven ability to optimize call center operations, manage real-time performance, and deliver accurate reporting. Highly skilled in MS Office, CMS, Zendesk, and Livevox. Recognized for strong analytical thinking, attention to detail, and ability to thrive in fast-paced, remote environments.
Verified
