Organized Administrative Assistant & Customer Support Specialist
I’m a reliable Admin Assistant and VA with 3 years of Customer Service experience at Walmart and 2+ years supporting US-based businesses. I specialize in keeping operations running smoothly behind the scenes.
Here’s how I can support you:
Customer Support & Email: I handle high-volume email inquiries professionally and empathetically. Experienced with Freshdesk, Zendesk, Shopify, and CRM. I provide accurate info on orders, shipping, returns, and refunds. I use DeepL to support customers in multiple languages and ensure 100% case follow-up.
Administrative & Operations: I’m detail-obsessed with order processing, inventory tracking, data entry, and record keeping. Proficient in Google Workspace, MS Excel, Google Sheets, and Asana. I maintain organized files, track deadlines, and coordinate with vendors and teams.
Systems & Founder Support: I build and maintain systems in Notion and Google Drive. I write SOPs, manage calendars, triage inboxes, and prepare reports so nothing gets dropped. Resourceful and AI-fluent — I use Google + Claude to research and verify before sending.
Work Ethic: Known for 100% accuracy, strong attention to detail, and reliable follow-up. Available for day or night shift including 10PM-6AM PHT. Punctual, discreet, and professional with sensitive information.
Whether you need help with customer support, inventory, admin, or operations — I’m the person who makes your company more organized and legible.
Let’s talk about how I can help your team!
