CEO Executive Assistant | E-commerce Operations Manager | HR & CSR Manager | Paypal Dispute Manager
I'm a versatile professional with over 11 years of experience spanning customer service, operations, HR, and e-commerce. My background includes assisting CEOs, managing product listings, and leading customer service teams, all of which have given me a unique, holistic view of business success. Here’s how my skills break down:
Executive Assistant & Operations Manager
- 3+ years as a CEO assistant handling project & social media management, operations, and administrative tasks
- Skilled at coordinating workflows using tools like Google Sheets and Google Docs for effective management
E-commerce Business Operations Manager
- Specialized in managing product listings for stores across Australia, Spain, Germany, Italy, and the Netherlands
- Proficient in Shopify, PPSpy, and Poky, with a strong focus on optimizing listings using SEO-driven content- Experienced in supplier communication, gathering quotations, and ensuring product details and pricing are accurate
HR Manager
- Hands-on experience in recruitment, onboarding, employee relations, and policy development
- Built supportive teams and streamlined HR processes while assisting CEOs, ensuring smooth internal operations
CSR Manager
- 3+ years as a customer service manager with a focus on quality control and team leadership
- Proficient in using Gorgias and Zendesk and managing social media customer service to deliver prompt, friendly support
Dispute Manager (Paypal, CC, Stripe)
- Handle Disputes & Chargebacks (PayPal, Stripe, Credit Cards)
- Prepare Compelling Evidence & Timely Responses
- Monitor and Analyze Dispute Trends & Win Rates
- Reduce Chargebacks through Proactive Customer Service
- Manage Escalations and Fraudulent Claims
- Maintain Documentation for Audit & Compliance
- Coordinate with Customer Support & Suppliers
- E-commerce Platform Expertise (Shopify)
- Investigate Transaction History & Order Validity
- Report Dispute Metrics & Implement Improvements
My attention to detail will make our job easier, and I’m here to assist you from A to Z to ensure tasks are always on track. Discipline, consistency, and patience are my tools, helping me deliver excellence in every project.
Let’s work together to drive your business forward!
