A highly dedicated and results-oriented hospitality professional with strong experience in leading high-performing teams and delivering exceptional guest and customer experiences. Expert in service recovery, problem-solving, and coordinating complex service flows to ensure seamless operations and high standards of efficiency. Proven ability to train and mentor staff, build strong customer rapport, and actively promote products/events to drive participation and boost revenue. Seeking to leverage a robust background in team leadership and customer service excellence to enhance service quality and foster long-term customer loyalty within a dynamic organization.
