Hello there, I'm Genesis from the Philippines. I'm an Operations Virtual Assistant with over 9 years of experience supporting businesses as their trusted “right-hand” with day-to-day executive operations, and helping them improve operational efficiency across the business. I specialize in helping companies stay organized, keep customers satisfied, and make sure day-to-day operations run smoothly — from handling customer concerns to supporting sales teams and managing backend systems. I’ve worked across customer support, technical support (Tier 1 & Tier 2), sales and retention, and team support roles. Over the years, I've handled everything from resolving customer issues and managing accounts to supporting sales teams with leads, follow-ups, and appointments. I also have experience coaching agents, reviewing calls, tracking performance, and making sure quality standards are met.
What I can help you with:
General administrative support
Back office support
Calendar management
Appointment scheduling
Inbox & email management
Preparing business correspondence
Handle inbound calls, SMS, and web inquiries
Organise travel bookings, itineraries, and accommodation
Prepare meeting agendas and reports, minutes
Prepare business documentation
Coordinate internal communications
Assist with workflow and project tracking
CRM data entry & updating
Preparing monthly and yearly reporting
Client onboarding
Recruitment support
Candidate sourcing and screening
Coordinate candidate interview
Customer support (phone, email, chat)
Customer account management
Process documentation & SOP creation
Sales operations support
Order management
Order processing & order fulfillment
Order tracking & customer follow-up
Maintain supplier and client relationships
Supplier coordination and follow-ups
Lead generation & lead qualification
Cold calling & appointment setting
Convert leads into bookings
Sales pipeline management
Technical support (Tier 1 & Tier 2 troubleshooting)
Agent coaching and call review
Case and ticket management
Performance monitoring and reporting
Database management
Workflow coordination
Online research & data analysis
Assist with customer enquiries and quote preparation
Help streamline operations and communication
Assist with process improvements and operational efficiency initiatives
Tools I'm proficient at:
Notion, ClickUp, HubSpot, Salesforce, Microsoft Excel, Google Sheets, ManyChat, Canva, CapCut, Meta Business, Instagram Tiktok, LinkedIn, Slack, Zoom, Microsoft Teams, Google Meet, Telegram, WhatsApp, -----------, Avaya, Google Workspace (Gmail, Docs, Sheets, Forms, Drive, Calendar), Microsoft Office (Word, Excel, PowerPoint, OneDrive), Docusign, Hubstaff, ChatGPT, Google Gemini, CoPilot
My Availability:
I am available to work full-time, part-time, or around 10–15 hours weekly depending on project needs. I am flexible and comfortable working across US, UK, Canada, EU, and Australia time zones.
Why work with me:
I am highly organised, adaptable & detail-oriented
Experience in operations, customer support, and dispatch experience
Proactive professional, confident managing multiple priorities independently
Able to manage confidential information with professionalism and discretion
Excellent written and verbal English communication skills
With reliable high-speed internet, working computer, noise canceling headset & wuiet workspace
Invite me for an interview.
I understand you need an online assistant who can support your operations, help your team stay organized, and keep your customers taken care of. That's me. I’d be happy to connect and discuss how I can help your business. Feel free to message me.
AI Automation, Personal Assistant, Procurement, Google Workspace, English, Social Media Content Creation, Project Management, Business development, Virtual Assistant, Content Creation, Email Handling, Attention to Detail, English Proficiency, Office and Administration, Customer Service, Sales, Tech-Savvy
