Hi, I'm -----------. With a BS Psychology background, I am a very passionate customer support specialist with over 10 years of experience for US companies. I'd been an expert in providing detailed information and support to employees regarding their benefits packages, answering inquiries about plan options, assisting with enrollment processes, and resolving any issues related to their healthcare, retirement, 401k account, or other benefit plans, as well as managing vacation rentals and also managing vacation rentals and short-term rentals using channel managers.
My ultimate aim is to create a sustainable and effective partnership with my clients by delivering the services they need. I will strive to the best of my ability to offer you dependable, top-notch, and efficient services.
I play a variety of roles:
Customer Support via Email/Phone/Live Chat Vacation Rentals and
Short-Term Rentals Management
Quality Officer
SOFTWARE/PLATFORMS I HAVE EXPERIENCE WITH
Google workspaceMicrosoft Office (Outlook, Word, Excel, Access, Powerpoint) RingCentral/Slack / Upgrade to see actual info/Skype/OpenPhone/DialPad/Just Call
Social Media: Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube
Zendesk/Salesforce/Genesys Cloud/PureCloud/Hostaway/Guesty/Breezeway/WYND/ Ring Camera/Stripe/Charge Automation/Besty/Conduit
Attributes:
Excellent English communication abilities (both spoken and written) Well-organized with a keen eye for detail; proactive with a positive attitude, a collaborative spirit, adept at managing multiple tasks, and focused. Willing to learn new information and develop new skills. Able to adjust to changes easily, adaptable, and a quick learner. My rate is flexible based on your business requirements. Feel free to message me anytime.
