Dynamic and people-driven operations and customer service manager with over 8 years
of leadership experience supporting Canadian and North American service operations in
both onsite and virtual environments. Experienced in talent development, performance
management, and customer satisfaction. Skilled in managing multicultural teams,
building inclusive work environments, and driving operational excellence.
CORE SKILLS
• Operations Management
• Executive Virtual Assistant
• People Leadership and Development
• Sales and Customer Service
• Performance Management
• Process Improvement
• Customer Satisfaction Enhancement
• Strategic Planning
