Need someone who can take ownership of your customer inbox, resolve issues quickly, and keep your operations organized?
I help businesses deliver fast, professional support while handling the day-to-day customer concerns that take time away from growth. With over 11 years of experience in customer service, banking operations, and financial processing, I bring strong communication skills, accuracy, and accountability to every interaction.
I specialize in non-voice customer support, billing assistance, and account management — ensuring customers get clear answers, problems are resolved efficiently, and nothing falls through the cracks.
How I Help Your Business
- Respond promptly with a professional, empathetic tone
- Manage high-volume email and chat support queues
- Handle billing inquiries, refunds, cancellations, and order concerns
- Investigate payment issues and update accounts accurately
- Keep clear documentation to maintain organized operations
- Reduce backlogs and improve response-time consistency
- Support both customer experience and back-office processes
Relevant Experience
- 8+ years in customer-facing and financial-service roles
- 2+ years dedicated to email and live chat support using Zendesk
- Experienced in handling sensitive account and payment-related concerns
- Strong background in accuracy, documentation, and compliance-driven work
- Managed customer concerns from first contact through resolution — no hand-offs
Tools & Platforms
Zendesk | Slack | Google Workspace | Microsoft 365 | Zoom | Calendly
Canva | ShipBob | Strapi | Grammarly | DeepL | ChatGPT | Nova
Comfortable learning new CRMs, SaaS tools, and workflows quickly.
Key Strengths
- Clear and professional communicator
- Detail-oriented and highly organized
- Calm and solution-focused under pressure
- Trusted to handle billing and sensitive data accurately
- Able to work independently and manage priorities
- Reliable, consistent, and easy to work with
Work Availability
- Full-Time (8 hours/day)
- Open to long-term roles
- Available during agreed schedules
- Ready to start immediately
What You Can Expect Working With Me
You won’t need to follow up or micromanage — I take ownership, keep records clean, and ensure customers are supported properly so your business runs smoothly behind the scenes.
Let’s connect and discuss how I can support your team.
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