I’m a highly dependable and results-driven Customer Support Specialist with over 5 years of experience in eCommerce support, backed by 3 years in sales and marketing. I don’t just answer tickets I help brands grow by turning frustrated customers into loyal fans.
From order tracking, refunds, and returns to resolving shipping delays and product concerns I’ve handled it all with professionalism, speed, and empathy. I’ve managed support for multiple Shopify stores, maintained inbox zero, and even created macro templates and SOPs to help streamline operations.
You can rely on me to support your team using tools like Kustomer, Zendesk, Gorgias, Tidio, Shopify, Google Workspace, Slack, CapCut, and Canva. I’m organized, self-motivated, and proactive I catch problems before they happen and make sure no customer slips through the cracks.
What sets me apart?
I’ve helped reduce refund requests by improving support communication. I’ve received direct praise from customers for fast, caring responses. I take feedback seriously and use it to grow no drama, just results.
I work well independently or with a team and always bring a positive, can-do attitude. I know how hard it is to find someone who truly cares about your business as much as you do. That’s why I treat your brand like it’s my own because your success is mine, too.
If you’re looking for someone who’s experienced, adaptable, and invested in helping your business grow I’m ready to be that person. Let’s talk!
