Dear Hiring Manager,
Hi! My name is Ma. Angelica C. Yee, but you can call me Yas. I am a 31-year-old mother of four, and my children are my biggest inspiration and motivation in life. They are the reason why I continuously strive to work hard, grow professionally, and provide them with the best future possible. Currently, I am seeking a home-based opportunity where I can fully utilize my skills, experiences, and passion for helping businesses grow while supporting my family at the same time.
My professional journey started in the customer service industry as a Service Crew member, where I first developed discipline, patience, teamwork, and communication skills. I then worked as a Collection Specialist under a Credit and Debit Card Company, where I gained experience in handling customer concerns professionally while maintaining accuracy and efficiency. After that, I became a Customer Service Representative under a TELCO account handling AT&T Mobility, which strengthened my communication, problem-solving, multitasking, and customer service skills even more.
One of my most relevant experiences was working as an Outbound Sales Agent and Appointment Setter for Beauty Clinics and Facial Spas located in the Philippines, West Palm Beach Florida, and Mayfair London. Through this role, I gained extensive experience in sales, appointment setting, lead generation, customer engagement, and relationship building. I also became familiar with different CRM platforms such as ZOHO CRM, HUBSPOT, THOKYO CRM, and Ring Central. In addition, I managed Facebook Pages and handled online communication, which enhanced my adaptability in digital and remote work environments.
Aside from my corporate experiences, I am also an Online Seller since 2015 and a proud Business Owner. Managing my own business taught me valuable skills in communication, marketing, customer relations, organization, time management, and perseverance. Being both an employee and entrepreneur allowed me to become more flexible, resourceful, and determined in achieving goals.
I also previously worked as a Premiere Customer Care Representative in an International Logistics Department, where I handled both CHAT and EMAIL SUPPORT. This role improved my professionalism, attention to detail, and ability to assist customers efficiently in fast-paced environments. In addition, I also gained Lead Generation experience for Cleaning Services, Renovation Services, and School Program Applications, which further enhanced my communication and client engagement skills.
Looking at my experiences, I can confidently say that I am highly adaptable and capable of adjusting to new roles and responsibilities. One of my greatest strengths is being goal-driven. I am not afraid of challenges, and I always remain eager to learn new skills and explore new opportunities. I work well under pressure, can work with shifting schedules, and always maintain a positive and professional attitude. I am reliable, efficient, hardworking, and committed to continuous growth and improvement.
If given the opportunity to work with your company, I can assure you that I will give my 200% best in everything that I do. I genuinely enjoy working with different kinds of people, learning about different cultures, and contributing positively to a team. I have a big heart, a strong mindset, and dreams that continuously fuel my determination to succeed. More than just experience, I bring dedication, passion, commitment, and the willingness to grow with the company.
I would truly appreciate the opportunity to become part of your team and showcase my skills, work ethic, and dedication. I am ready and willing to start as soon as possible, and I look forward to hearing from you soon.
Thank you so much for your time and consideration.
Sincerely,
Ma. Angelica C. Yee
Verified
