medical virtual assistant,patient coordinator, front desk, insurance verification, patient scheduling, admin task, Sales and marketing, Lead generation & appointment setting, CSR, Chat & email Support

* Handle a high volume of inbound patient calls with professionalism and efficiency
* Make outbound calls for appointment confirmations, follow-ups, and rescheduling
* Verify patient insurance eligibility and benefits using TriZetto and direct communication with insurance providers
* Manage Zocdoc calendar and portal appointments
* Maintain accurate patient records within the EHR system
* Ensure consistent phone coverage and support front desk operations as needed
* Assist with any additional tasks required by the practice.
* Respond to emails and chat inquiries
* HIPAA compliant, Utilize EHR and EMR systems for documentation

• Customer Service Excellence: Proficient in providing outstanding customer service across multiple platforms, ensuring high satisfaction and retention.

• Sales & Negotiation: Strong ability to drive sales through effective negotiation, relationship-building, and understanding customer needs.

• Lead Generation & Qualification: Experienced in prospecting, qualifying, and converting leads for various industries including healthcare, insurance, and e-commerce.

• Team Leadership & Collaboration: Proven track record in leading teams, setting performance goals, and motivating others to achieve targets while fostering a positive work environment.



• CRM & Sales Tools: Skilled in using CRM platforms (e.g., Salesforce, HubSpot), as well as call and communication tools like RingCentral, Five9, Zoom, and Convoso & Skype

• Multitasking & Time Management: Able to handle multiple tasks simultaneously while maintaining accuracy and meeting deadlines in high-pressure environments. . (Chat & Emails)

• Technical Proficiency: Highly comfortable with Google Suite (Google Sheets, Docs, etc.), Microsoft Office, and other essential software for business operations and reporting.

• E-commerce & Product Management: Experience in product listing, inventory management, and online sales platforms such Facebook Marketplace. Facebook Page, IG, Shopee & Lazada

• Problem-Solving & Conflict Resolution: Strong analytical thinking, able to identify issues and provide timely, creative solutions to resolve customer concerns effectively.

• Appointment Setting & Lead Generation: Experience in prospecting and converting leads for various services.

• Email & Chat Support: Skilled in managing customer support through various communication channels.

• Communication & Interpersonal Skills: Strong verbal and written communication skills in both English and Filipino/Tagalog, able to effectively communicate with diverse groups and customers.