Worked with onshore partners to investigate and settle complicated credit reporting disputes in a fair and legal manner.
Identified and fixed errors to uphold strict data accuracy standards by monitoring and auditing credit data sent to major credit bureaus.
Led training sessions covering best practices in credit reporting and dispute resolution procedures were created and led for both new hires and current tea-----------mbers.
Created comprehensive training materials that included courses on regulatory compliance, accurate data entry, dispute escalation processes, and customer communication techniques.
Provided expertise on the components of credit reports and the dispute resolution procedure, clarifying complex concepts and procedures to improve process understanding.
Delivered reports to management along with helpful recommendations by creating comprehensive reports on inconsistencies, error trends, and training interventions
Created and carried out a comprehensive program for onboarding that focused on client's services, products, and customer support guidelines for new customer service agents.
Presented regular training sessions on client's policies and compliance standards, keeping the customer service agents about regulatory changes that affect customer service.
Collaborated with the onshore tech and product teams to update knowledge base resources and resolve recurring customer issues, enhancing customer satisfaction and agent's performance.
Verified
