Dedicated and results-oriented operations customer expert with
4 years and 2 months of experience in the healthcare BPO
industry, including 3 years in Provider Services and 1 year and 2
months in Member Services. Skilled in resolving complex provider
and member issues, claims inquiries, and benefit verification while
ensuring compliance with HIPAA regulations. Proven ability to
deliver high-quality service in fast-paced environments, with a
strong focus on accuracy, empathy, and client satisfaction.
