A dedicated professional with over 22 years of experience, including more than 4 years in leadership roles within the customer service and BPO industries, 3 years in secretarial and administrative support, 13 years in various BPO positions, and 5 years teaching English. Proven expertise in team management, quality assurance, process improvement, and driving performance across diverse sectors. Skilled in managing teams, ensuring operational excellence, and fostering a collaborative work environment. A resilient, results-driven individual with a strong commitment to continuous growth and delivering a positive impact in every role.
