Experienced IT professional with over 10 years of experience in customer support, technical support, and IT helpdesk roles. Proven ability to troubleshoot technical issues, improve customer satisfaction, and streamline processes. Available for freelance projects requiring technical expertise, customer service skills, and a dedication to delivering results.
Google Ads Quality Rater, responsible for evaluating search engine results to ensure accuracy and relevance for users. By analyzing algorithms and providing feedback, I contributed to improving the overall search experience. Collaborating with teams, I implemented changes to enhance the algorithm's performance.
